:root {
  --bg: #f5f6f8;
  --card: #ffffff;
  --border: #e3e6ea;
  --text: #1c2024;
  --muted: #6b7280;
  --accent: #2563eb;
  --open: #047857;
  --open-bg: #d1fae5;
  --snoozed: #b45309;
  --snoozed-bg: #fef3c7;
  --prio: #b91c1c;
  --prio-bg: #fee2e2;
  --admin-bg: #ede9fe;
  --admin: #5b21b6;
  --self-bg: #0f4c81;
  --other-agent-bg: #6366f1;
}
* { box-sizing: border-box; }
body {
  margin: 0; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  background: var(--bg); color: var(--text); font-size: 14px;
}

.login-screen {
  position: fixed; inset: 0; background: var(--bg);
  display: flex; align-items: center; justify-content: center; z-index: 9999;
}
.login-card {
  background: var(--card); border: 1px solid var(--border); border-radius: 16px;
  padding: 40px 36px; width: 100%; max-width: 380px; box-shadow: 0 8px 32px rgba(0,0,0,.08);
}
.login-logo {
  font-size: 22px; font-weight: 700; color: var(--accent); margin-bottom: 28px; text-align: center;
}
.login-field { display: flex; flex-direction: column; gap: 6px; margin-bottom: 16px; }
.login-field label { font-size: 13px; font-weight: 500; color: var(--text); }
.login-field input {
  padding: 10px 12px; border: 1px solid var(--border); border-radius: 8px;
  font-size: 14px; background: var(--bg); color: var(--text); outline: none;
  transition: border-color .15s;
}
.login-field input:focus { border-color: var(--accent); }
.login-error {
  background: #fee2e2; color: #b91c1c; border: 1px solid #fca5a5;
  border-radius: 8px; padding: 10px 12px; font-size: 13px; margin-bottom: 12px;
}
.login-btn {
  width: 100%; padding: 11px; background: var(--accent); color: #fff;
  border: none; border-radius: 8px; font-size: 15px; font-weight: 600;
  cursor: pointer; margin-top: 4px; transition: opacity .15s;
}
.login-btn:hover { opacity: .9; }
.login-btn:disabled { opacity: .6; cursor: default; }
header {
  padding: 20px 24px; background: var(--card); border-bottom: 1px solid var(--border);
  display: flex; align-items: baseline; gap: 16px; flex-wrap: wrap;
}
header h1 { font-size: 18px; margin: 0; font-weight: 600; }
.meta { color: var(--muted); font-size: 13px; }
.wrap { padding: 24px; max-width: 1400px; margin: 0 auto; }
.controls {
  display: flex; gap: 12px; margin-bottom: 20px; flex-wrap: wrap; align-items: center;
}
.controls input, .controls select {
  padding: 8px 12px; border: 1px solid var(--border); border-radius: 8px;
  font-size: 14px; background: var(--card);
}
.controls input[type="search"] { flex: 1; min-width: 220px; }

.tabs {
  display: flex; gap: 0; margin-bottom: 20px;
  border-bottom: 2px solid var(--border);
}
.tab-btn {
  padding: 10px 24px; font-size: 14px; font-weight: 500; cursor: pointer;
  border: none; background: transparent; color: var(--muted);
  border-bottom: 2px solid transparent; margin-bottom: -2px;
  transition: color .15s, border-color .15s;
}
.tab-btn:hover { color: var(--text); }
.tab-btn.active { color: var(--accent); border-bottom-color: var(--accent); }
.tab-count {
  display: inline-block; margin-left: 7px;
  background: var(--border); color: var(--muted);
  border-radius: 999px; padding: 0 8px; font-size: 12px;
}
.tab-btn.active .tab-count { background: var(--accent); color: #fff; }

.sub-tabs {
  display: flex; gap: 0; margin-bottom: 16px;
  border-bottom: 1px solid var(--border);
}
.sub-tab-btn {
  padding: 7px 20px; font-size: 13px; font-weight: 500; cursor: pointer;
  border: none; background: transparent; color: var(--muted);
  border-bottom: 2px solid transparent; margin-bottom: -1px;
  transition: color .15s, border-color .15s;
}
.sub-tab-btn:hover { color: var(--text); }
.sub-tab-btn.active { color: var(--text); border-bottom-color: var(--text); }
.sub-tab-btn.active .tab-count { background: var(--muted); color: #fff; }

button.refresh {
  padding: 8px 16px; border: 1px solid var(--accent); background: var(--accent);
  color: #fff; border-radius: 8px; cursor: pointer; font-size: 14px;
}
button.refresh:disabled { opacity: .5; cursor: default; }

.author-group { margin-bottom: 28px; }
.author-header {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 16px; background: var(--card);
  border: 1px solid var(--border); border-radius: 10px 10px 0 0;
  border-bottom: 2px solid var(--accent);
}
.author-avatar {
  width: 32px; height: 32px; border-radius: 50%;
  background: var(--accent); color: #fff;
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; font-size: 13px; flex-shrink: 0;
}
.author-name { font-weight: 600; font-size: 15px; }
.author-email { color: var(--muted); font-size: 12px; }
.author-count {
  margin-left: auto; background: var(--accent); color: #fff;
  border-radius: 999px; padding: 2px 10px; font-size: 12px; font-weight: 600;
}

.table-card {
  background: var(--card); border: 1px solid var(--border); border-top: none;
  border-radius: 0 0 10px 10px; overflow: hidden;
}
table { width: 100%; border-collapse: collapse; table-layout: fixed; }
th, td { padding: 10px 14px; text-align: left; border-bottom: 1px solid var(--border); overflow: hidden; }
col.col-title { width: 40%; }
col.col-state { width: 10%; }
col.col-waiting { width: 13%; }
col.col-snoozed { width: 13%; }
col.col-updated { width: 13%; }
col.col-tags { width: 11%; }
col.col-action { width: 5%; }
th {
  font-size: 12px; text-transform: uppercase; letter-spacing: .03em; color: var(--muted);
  cursor: pointer; user-select: none; white-space: nowrap; background: #fafbfc;
}
th:hover { color: var(--text); }
th .arrow { font-size: 10px; opacity: .6; }
tr:last-child td { border-bottom: none; }
tr:hover td { background: #fafbfc; }

.badge {
  display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 12px; font-weight: 500;
}
.badge.open { color: var(--open); background: var(--open-bg); }
.badge.snoozed { color: var(--snoozed); background: var(--snoozed-bg); }
.badge.prio { color: var(--prio); background: var(--prio-bg); margin-left: 6px; }
.title-cell a { color: var(--accent); text-decoration: none; font-weight: 500; display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.title-cell a:hover { text-decoration: underline; }
.tag-chip {
  display: inline-block; padding: 1px 7px; margin: 1px 2px; border-radius: 6px;
  background: #eef1f4; color: var(--muted); font-size: 12px;
}
.last-msg-body {
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 340px;
  font-size: 12px; color: var(--muted); margin-top: 3px;
}
.last-msg-meta {
  font-size: 11px; color: var(--muted); margin-top: 2px;
}
.last-msg-meta .admin-tag {
  color: var(--admin); background: var(--admin-bg);
  border-radius: 4px; padding: 0 4px; font-size: 11px;
}
.topic-chip {
  display: inline-block; padding: 1px 7px; margin: 2px 2px 0 0; border-radius: 6px;
  background: #dbeafe; color: #1d4ed8; font-size: 11px; font-weight: 500;
}
.subtopic-chip {
  display: inline-block; padding: 1px 7px; margin: 2px 2px 0 0; border-radius: 6px;
  background: #ede9fe; color: var(--admin); font-size: 11px;
}
.conv-type-badge {
  display: inline-flex; align-items: center; gap: 3px;
  padding: 1px 7px; border-radius: 6px; font-size: 11px; font-weight: 600;
  white-space: nowrap;
}
.conv-type-badge.email { background: #fef9c3; color: #854d0e; }
.conv-type-badge.chat  { background: #dcfce7; color: #166534; }
.conv-type-badge.phone { background: #ede9fe; color: #6d28d9; }
.empty, .loading, .error {
  padding: 48px; text-align: center; color: var(--muted);
}
.error { color: var(--prio); }
.num { color: var(--muted); font-variant-numeric: tabular-nums; white-space: nowrap; }
#root { }
button.summarize-btn {
  margin-top: 6px; padding: 3px 10px; font-size: 12px;
  border: 1px solid var(--accent); border-radius: 6px;
  background: transparent; color: var(--accent); cursor: pointer;
  white-space: nowrap;
}
button.summarize-btn:disabled { opacity: .5; cursor: default; }
button.ticket-sync-btn {
  padding: 4px 9px; font-size: 12px; border-radius: 6px; cursor: pointer;
  border: 1px solid var(--border); background: var(--card); color: var(--muted);
  white-space: nowrap; transition: color .15s, border-color .15s;
}
button.ticket-sync-btn:hover { border-color: var(--accent); color: var(--accent); }
button.ticket-sync-btn:disabled { opacity: .5; cursor: default; }
.summary-row td {
  background: #f0f4ff; padding: 14px 18px;
}
.summary-box {
  font-size: 13px; line-height: 1.6;
}
.summary-box strong { color: var(--text); }
.summary-error { color: var(--prio); font-size: 13px; }
.summary-grid {
  display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-top: 10px;
}
.summary-section {
  background: #fff; border: 1px solid var(--border); border-radius: 8px; padding: 12px 14px;
}
.summary-section.full { grid-column: 1 / -1; }
.summary-section-label {
  font-size: 11px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--muted); font-weight: 600; margin-bottom: 6px;
}
.summary-section-body { font-size: 13px; line-height: 1.55; color: var(--text); }
.summary-category-badge {
  display: inline-block; padding: 4px 10px; border-radius: 6px;
  background: #dbeafe; color: #1d4ed8; font-size: 13px; font-weight: 500;
}
.summary-next-action {
  display: inline-block; padding: 4px 10px; border-radius: 6px; font-size: 13px; font-weight: 500;
  line-height: 1.5;
}
.summary-next-action.support { background: var(--prio-bg); color: var(--prio); }
.summary-next-action.customer { background: var(--open-bg); color: var(--open); }
.sync-overlay {
  display: none; position: fixed; inset: 0; z-index: 1000;
  background: rgba(0,0,0,.45); align-items: center; justify-content: center;
}
.sync-overlay.active { display: flex; }
.sync-card {
  background: var(--card); border-radius: 16px; padding: 36px 48px;
  text-align: center; box-shadow: 0 8px 40px rgba(0,0,0,.18); min-width: 300px;
}
.sync-spinner {
  width: 48px; height: 48px; border: 4px solid var(--border);
  border-top-color: var(--accent); border-radius: 50%;
  animation: spin .9s linear infinite; margin: 0 auto 20px;
}
@keyframes spin { to { transform: rotate(360deg); } }
.sync-title { font-size: 16px; font-weight: 600; margin-bottom: 8px; }
.sync-status { font-size: 13px; color: var(--muted); min-height: 20px; }
.sync-elapsed { font-size: 12px; color: var(--muted); margin-top: 10px; opacity: .7; }

.summary-section.missing { border-color: var(--snoozed); background: var(--snoozed-bg); }
.summary-section.complete { border-color: var(--open); background: var(--open-bg); }
.missing-fields { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 8px; }
.missing-field-chip {
  padding: 4px 10px; border-radius: 6px; font-size: 13px;
  background: #fff; border: 1px solid var(--snoozed); color: var(--snoozed); font-weight: 500;
}
.followup-box {
  margin-top: 8px; padding: 8px 12px; background: #fff;
  border-radius: 6px; border: 1px solid var(--border);
  font-size: 12px; font-style: italic; color: var(--text); line-height: 1.5;
}
.summary-meta {
  font-size: 11px; color: var(--muted); margin-bottom: 8px;
  display: flex; align-items: center; gap: 10px;
}
.summary-stale { color: var(--snoozed); font-weight: 500; }
button.refresh-summary {
  padding: 2px 9px; font-size: 11px;
  border: 1px solid var(--muted); border-radius: 5px;
  background: transparent; color: var(--muted); cursor: pointer;
}
button.refresh-summary:hover { border-color: var(--accent); color: var(--accent); }
button.refresh-summary:disabled { opacity: .5; cursor: default; }
.hint-form {
  display: flex; gap: 8px; margin-top: 10px; align-items: flex-start;
}
.hint-input {
  flex: 1; padding: 7px 10px; font-size: 13px;
  border: 1px solid var(--border); border-radius: 6px;
  font-family: inherit; resize: vertical; min-height: 36px;
  line-height: 1.45;
}
.hint-input:focus { outline: none; border-color: var(--accent); }
button.hint-submit {
  padding: 7px 14px; font-size: 13px; white-space: nowrap;
  border: 1px solid var(--accent); background: var(--accent);
  color: #fff; border-radius: 6px; cursor: pointer;
}
button.hint-submit:disabled { opacity: .5; cursor: default; }
.send-reply-bar {
  display: flex; gap: 8px; margin-top: 10px; align-items: center;
}
button.send-reply-btn {
  padding: 7px 16px; font-size: 13px; font-weight: 600; white-space: nowrap;
  border: 1px solid #047857; background: #047857;
  color: #fff; border-radius: 6px; cursor: pointer;
}
button.send-reply-btn:disabled { opacity: .5; cursor: default; }
.send-reply-status { font-size: 12px; }
.send-reply-status.ok { color: var(--open); }
.send-reply-status.err { color: var(--prio); }
.macros-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(340px, 1fr)); gap: 12px;
}
.macro-card {
  background: var(--card); border: 1px solid var(--border); border-radius: 10px; overflow: hidden;
}
.macro-header {
  display: flex; align-items: center; gap: 10px;
  padding: 12px 16px; cursor: pointer; user-select: none;
  transition: background .1s;
}
.macro-header:hover { background: #fafbfc; }
.macro-name { font-weight: 600; font-size: 14px; flex: 1; }
.macro-chevron { font-size: 11px; color: var(--muted); transition: transform .2s; }
.macro-card.open .macro-chevron { transform: rotate(90deg); }
.macro-body {
  display: none; padding: 0 16px 14px; font-size: 13px; line-height: 1.6;
  color: var(--text); border-top: 1px solid var(--border);
  white-space: pre-wrap; word-break: break-word;
}
.macro-card.open .macro-body { display: block; }
.macro-empty-text { color: var(--muted); font-style: italic; font-size: 13px; }
.macro-sync-bar {
  display: flex; gap: 10px; align-items: center; margin-bottom: 16px;
}
.macro-search {
  padding: 8px 12px; border: 1px solid var(--border); border-radius: 8px;
  font-size: 14px; background: var(--card); flex: 1;
}
#macros-root .loading, #macros-root .empty { padding: 48px; text-align: center; color: var(--muted); }
.matched-macro-chip {
  display: inline-block; padding: 2px 8px; margin: 2px 3px 0 0; border-radius: 6px;
  background: #fef3c7; color: #92400e; font-size: 11px; font-weight: 500; border: 1px solid #fde68a;
}
.hilfe-query-chip {
  display: inline-block; padding: 2px 8px; margin: 2px 3px 0 0; border-radius: 6px;
  background: #eff6ff; color: #1e40af; font-size: 11px; font-weight: 500; border: 1px solid #bfdbfe;
}

.ticket-detail-overlay {
  display: none; position: fixed; inset: 0; z-index: 2000;
  background: var(--bg); flex-direction: column;
}
.ticket-detail-overlay.active { display: flex; }
.ticket-detail-panel {
  background: var(--bg); width: 100%; flex: 1;
  display: flex; flex-direction: column; overflow: hidden;
}
.ticket-detail-header {
  display: flex; align-items: flex-start; gap: 14px;
  padding: 16px 24px; border-bottom: 1px solid var(--border);
  background: var(--card); flex-shrink: 0;
}
.ticket-detail-header-info { flex: 1; min-width: 0; }
.ticket-detail-title {
  font-size: 16px; font-weight: 700; margin: 0 0 5px; line-height: 1.35;
  word-break: break-word;
}
.ticket-detail-meta {
  display: flex; flex-wrap: wrap; gap: 8px; align-items: center; font-size: 13px; color: var(--muted);
}
.ticket-detail-meta a { color: var(--accent); text-decoration: none; font-size: 13px; }
.ticket-detail-meta a:hover { text-decoration: underline; }
.ticket-detail-nav {
  display: flex; gap: 6px; align-items: center; flex-shrink: 0;
}
button.ticket-detail-nav-btn {
  width: 34px; height: 34px; border-radius: 8px;
  border: 1px solid var(--border); background: var(--card); color: var(--text);
  font-size: 16px; cursor: pointer; display: flex; align-items: center; justify-content: center;
  transition: background .15s, border-color .15s;
}
button.ticket-detail-nav-btn:hover:not(:disabled) { background: var(--bg); border-color: var(--accent); color: var(--accent); }
button.ticket-detail-nav-btn:disabled { opacity: .35; cursor: default; }
.ticket-detail-nav-counter { font-size: 12px; color: var(--muted); white-space: nowrap; padding: 0 4px; }
button.ticket-detail-close {
  flex-shrink: 0; width: 34px; height: 34px; border-radius: 8px;
  border: 1px solid var(--border); background: var(--card); color: var(--muted);
  font-size: 18px; cursor: pointer; display: flex; align-items: center; justify-content: center;
  line-height: 1; transition: background .15s, color .15s; margin-left: 4px;
}
button.ticket-detail-close:hover { background: #fee2e2; color: var(--prio); border-color: var(--prio); }
button.ticket-detail-sidebar-toggle {
  display: none;
  flex-shrink: 0; width: 34px; height: 34px; border-radius: 8px;
  border: 1px solid var(--border); background: var(--card); color: var(--muted);
  font-size: 18px; cursor: pointer; align-items: center; justify-content: center;
  line-height: 1; transition: background .15s, color .15s; margin-left: 4px;
}
button.ticket-detail-sidebar-toggle:hover { background: var(--bg); border-color: var(--accent); color: var(--accent); }
.ticket-detail-content {
  display: grid; grid-template-columns: 1fr 420px;
  flex: 1; overflow: hidden;
}
.ticket-detail-left {
  display: flex; flex-direction: column; overflow: hidden;
  border-right: 1px solid var(--border);
}
.ticket-detail-right {
  display: flex; flex-direction: column; overflow: hidden; background: var(--bg);
}
.ticket-detail-right-label {
  font-size: 11px; text-transform: uppercase; letter-spacing: .05em;
  color: var(--muted); font-weight: 600; padding: 14px 20px 10px;
  border-bottom: 1px solid var(--border); flex-shrink: 0; background: var(--card);
}
.ticket-detail-right-scroll {
  flex: 1; overflow-y: auto; padding: 16px 20px;
  display: flex; flex-direction: column; gap: 12px;
}
.ticket-detail-left-label {
  font-size: 11px; text-transform: uppercase; letter-spacing: .05em;
  color: var(--muted); font-weight: 600; padding: 14px 20px 10px;
  border-bottom: 1px solid var(--border); flex-shrink: 0; background: var(--card);
}
.ticket-detail-chat {
  flex: 1; overflow-y: auto; padding: 20px;
  display: flex; flex-direction: column; gap: 12px;
}
.bubble-row {
  display: flex; flex-direction: column; gap: 2px;
}
.bubble-row.call-event-row { align-items: center; }
.call-event-pill {
  font-size: 12px; color: #0e7490; background: #e0f2fe;
  border: 1px solid #bae6fd; border-radius: 20px;
  padding: 4px 14px; display: inline-block;
}
.bubble-row.customer { align-items: flex-start; }
.bubble-row.agent { align-items: flex-end; }
.bubble-meta {
  font-size: 11px; color: var(--muted); padding: 0 4px; margin-top: 3px; order: 1;
}
.bubble {
  max-width: 78%; padding: 10px 14px; border-radius: 16px;
  font-size: 13px; line-height: 1.6; word-break: break-word; white-space: pre-wrap;
  display: flex; flex-direction: column; align-items: flex-start;
}
.bubble-row.customer .bubble {
  background: var(--card); border: 1px solid var(--border);
  border-radius: 4px 16px 16px 16px; color: var(--text);
}
.bubble-row.agent .bubble {
  background: var(--other-agent-bg); color: #fff;
  border-radius: 16px 4px 16px 16px;
}
.bubble-row.agent.self .bubble {
  background: var(--self-bg);
}
.ticket-detail-msgs-loading { padding: 24px; text-align: center; color: var(--muted); font-size: 13px; }
.bubble-row.note { align-items: center; }
.bubble-row.note .bubble {
  max-width: 90%; background: #fefce8; border: 1px dashed #f59e0b;
  border-radius: 8px; color: #78350f;
}
.bubble-imgs {
  display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px;
}
.bubble-img-thumb {
  width: 120px; height: 90px; object-fit: cover; border-radius: 8px;
  cursor: zoom-in; border: 1px solid rgba(0,0,0,.1);
  transition: opacity .15s, transform .15s;
  flex-shrink: 0;
}
.bubble-img-thumb:hover { opacity: .85; transform: scale(1.03); }
.img-lightbox {
  display: none; position: fixed; inset: 0; z-index: 9999;
  background: rgba(0,0,0,.85); align-items: center; justify-content: center;
}
.img-lightbox.active { display: flex; }
.img-lightbox img {
  max-width: 90vw; max-height: 90vh; border-radius: 10px;
  box-shadow: 0 8px 40px rgba(0,0,0,.6); object-fit: contain;
}
.img-lightbox-close {
  position: absolute; top: 18px; right: 24px; font-size: 28px; color: #fff;
  cursor: pointer; line-height: 1; opacity: .8; background: none; border: none;
}
.img-lightbox-close:hover { opacity: 1; }
.bubble-row.note .bubble-meta { color: #b45309; }
.quote-toggle {
  display: block; width: fit-content;
  margin-top: 8px; padding: 2px 8px; font-size: 11px; font-weight: 600;
  border: 1px solid var(--border); border-radius: 6px; background: transparent;
  color: var(--muted); cursor: pointer; transition: background .12s, color .12s;
}
.quote-toggle:hover { background: var(--hover); color: var(--text); }
.bubble-row.agent .quote-toggle { border-color: rgba(255,255,255,.3); color: rgba(255,255,255,.7); }
.bubble-row.agent .quote-toggle:hover { background: rgba(255,255,255,.15); color: #fff; }
.bubble-row.agent.self .quote-toggle { border-color: rgba(255,255,255,.3); color: rgba(255,255,255,.7); }
.quoted-content {
  margin-top: 8px; padding: 8px 12px;
  border-left: 3px solid var(--border); color: var(--muted);
  font-size: 12px; line-height: 1.5; white-space: pre-wrap; word-break: break-word;
}
.bubble-row.agent .quoted-content { border-left-color: rgba(255,255,255,.3); color: rgba(255,255,255,.65); }
.sig-toggle {
  display: block; width: fit-content;
  margin-top: 6px; padding: 2px 8px; font-size: 11px; font-weight: 600;
  border: 1px solid var(--border); border-radius: 6px; background: transparent;
  color: var(--muted); cursor: pointer; transition: background .12s, color .12s;
}
.sig-toggle:hover { background: var(--hover); color: var(--text); }
.bubble-row.agent .sig-toggle { border-color: rgba(255,255,255,.3); color: rgba(255,255,255,.7); }
.bubble-row.agent .sig-toggle:hover { background: rgba(255,255,255,.15); color: #fff; }
.bubble-row.agent.self .sig-toggle { border-color: rgba(255,255,255,.3); color: rgba(255,255,255,.7); }
.sig-content {
  margin-top: 6px; color: var(--muted); font-size: 12px; line-height: 1.5;
  white-space: pre-wrap; word-break: break-word; opacity: .75;
}
.bubble-row.agent .sig-content { color: rgba(255,255,255,.55); }
.note-label {
  font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .06em;
  color: #b45309; margin-bottom: 3px;
}
.bubble-row.suggested { align-items: flex-end; }
.suggested-bubble-wrap {
  max-width: 78%; display: flex; flex-direction: column; gap: 0;
}
.suggested-bubble-label {
  font-size: 11px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase;
  color: #047857; margin-bottom: 5px; padding: 0 4px;
}
.suggested-bubble {
  background: linear-gradient(135deg, #ecfdf5 0%, #d1fae5 100%);
  border: 2px solid #6ee7b7; border-radius: 16px 4px 16px 16px;
  padding: 12px 16px 0 16px; font-size: 13px; line-height: 1.65;
  color: var(--text); word-break: break-word;
}
#suggestedBubbleText { white-space: pre-wrap; }
#suggestedBubbleText[contenteditable="true"] { outline: none; }
#suggestedBubbleText img { max-width: 100%; border-radius: 6px; display: block; margin: 4px 0; }
.suggested-bubble.editing {
  border-color: #047857; box-shadow: 0 0 0 3px rgba(4,120,87,.12);
}
.suggested-bubble-actions {
  display: flex; gap: 8px; margin-top: 8px; align-items: center; flex-wrap: wrap;
}
button.suggested-send-btn {
  padding: 7px 16px; font-size: 13px; font-weight: 600;
  border: none; background: #047857; color: #fff;
  border-radius: 8px; cursor: pointer; transition: background .15s;
}
button.suggested-send-btn:hover { background: #065f46; }
button.suggested-send-btn:disabled { opacity: .5; cursor: default; }
button.suggested-edit-btn {
  padding: 7px 12px; font-size: 13px;
  border: 1px solid var(--border); background: var(--card); color: var(--muted);
  border-radius: 8px; cursor: pointer; transition: border-color .15s, color .15s;
}
button.suggested-edit-btn:hover { border-color: var(--accent); color: var(--accent); }
.suggested-hint-row {
  display: flex; gap: 6px; margin-top: 10px; width: 100%;
  border-top: 1px solid #a7f3d0; padding: 8px 0;
}
.suggested-hint-input {
  flex: 1; padding: 6px 10px; font-size: 13px;
  border: 1px solid #a7f3d0; border-radius: 8px; background: rgba(255,255,255,.7);
  font-family: inherit; resize: none; min-height: 34px; line-height: 1.4; color: var(--text);
}
.suggested-hint-input:focus { outline: none; border-color: #047857; background: #fff; }
.suggested-hint-input::placeholder { color: #6ee7b7; }
button.suggested-hint-btn {
  padding: 6px 12px; font-size: 13px; white-space: nowrap;
  border: 1px solid #047857; background: transparent;
  color: #047857; border-radius: 8px; cursor: pointer;
}
button.suggested-hint-btn:disabled { opacity: .5; cursor: default; }
.suggested-send-status { font-size: 12px; }
.suggested-send-status.ok { color: var(--open); }
.suggested-send-status.err { color: var(--prio); }
.suggested-bubble-wrap.stale .suggested-bubble-label { color: #b45309; }
.suggested-bubble-wrap.stale .suggested-bubble {
  background: linear-gradient(135deg, #fffbeb 0%, #fef3c7 100%);
  border-color: #fbbf24;
}
.suggested-bubble-wrap.stale .suggested-hint-row { border-top-color: #fde68a; }
.suggested-stale-banner {
  display: flex; align-items: center; justify-content: space-between;
  background: #fef3c7; border: 1px solid #fbbf24; border-radius: 10px;
  padding: 8px 12px; margin-bottom: 8px; font-size: 12px; color: #92400e;
  font-weight: 600; gap: 10px;
}
button.suggested-stale-refresh-btn {
  padding: 5px 12px; font-size: 12px; font-weight: 700; white-space: nowrap;
  border: 1.5px solid #d97706; background: #fff; color: #b45309;
  border-radius: 7px; cursor: pointer; transition: background .15s;
}
button.suggested-stale-refresh-btn:hover { background: #fffbeb; }
.ticket-detail-actions {
  display: flex; gap: 10px; align-items: center; padding: 14px 20px;
  border-top: 1px solid var(--border); background: var(--card); flex-shrink: 0;
}
button.ticket-detail-summarize {
  padding: 8px 16px; font-size: 13px; font-weight: 600;
  border: 1px solid var(--accent); background: var(--accent);
  color: #fff; border-radius: 8px; cursor: pointer;
}
button.ticket-detail-summarize:disabled { opacity: .5; cursor: default; }
button.ticket-detail-intercom {
  padding: 8px 16px; font-size: 13px; font-weight: 500;
  border: 1px solid var(--border); background: var(--card);
  color: var(--text); border-radius: 8px; cursor: pointer; text-decoration: none;
  display: inline-flex; align-items: center; gap: 6px;
}
button.ticket-detail-intercom:hover { border-color: var(--accent); color: var(--accent); }
.ticket-detail-chat-actions {
  display: flex; gap: 6px; align-items: center; flex-wrap: wrap;
  padding: 10px 16px; border-top: 1px solid var(--border);
  background: var(--card); flex-shrink: 0;
}
button.snooze-btn {
  padding: 7px 12px; font-size: 12px; font-weight: 500; white-space: nowrap;
  border: 1px solid var(--snoozed); background: var(--snoozed-bg); color: var(--snoozed);
  border-radius: 7px; cursor: pointer; transition: background .15s, color .15s;
}
button.snooze-btn:hover { background: var(--snoozed); color: #fff; }
button.snooze-btn:disabled { opacity: .45; cursor: default; }
button.close-btn {
  padding: 7px 12px; font-size: 12px; font-weight: 500; white-space: nowrap;
  border: 1px solid var(--open); background: var(--open-bg); color: var(--open);
  border-radius: 7px; cursor: pointer; transition: background .15s, color .15s;
}
button.close-btn:hover { background: var(--open); color: #fff; }
button.close-btn:disabled { opacity: .45; cursor: default; }
.action-status { font-size: 12px; white-space: nowrap; }
.action-status.ok { color: var(--open); }
.action-status.err { color: var(--prio); }
.ticket-detail-loading { padding: 48px; text-align: center; color: var(--muted); }
.ticket-detail-body { padding: 20px; display: flex; flex-direction: column; gap: 16px; }
.ticket-detail-section { display: flex; flex-direction: column; gap: 8px; }
.ticket-detail-section-label {
  font-size: 11px; text-transform: uppercase; letter-spacing: .05em;
  color: var(--muted); font-weight: 600;
}
.close-ticket-cta {
  display: flex; align-items: center; gap: 14px;
  background: linear-gradient(135deg, #d1fae5 0%, #a7f3d0 100%);
  border: 2px solid #34d399; border-radius: 12px;
  padding: 14px 18px; margin-bottom: 4px;
}
.close-ticket-cta-icon { font-size: 24px; flex-shrink: 0; }
.close-ticket-cta-text { flex: 1; }
.close-ticket-cta-title {
  font-weight: 700; font-size: 14px; color: #065f46; margin-bottom: 2px;
}
.close-ticket-cta-desc {
  font-size: 12px; color: #047857; line-height: 1.4;
}
button.close-ticket-cta-btn {
  padding: 9px 18px; font-size: 13px; font-weight: 700; white-space: nowrap;
  border: none; background: #047857; color: #fff;
  border-radius: 8px; cursor: pointer; transition: background .15s; flex-shrink: 0;
}
button.close-ticket-cta-btn:hover { background: #065f46; }
button.close-ticket-cta-btn:disabled { opacity: .5; cursor: default; }

.bubble-part + .bubble-part { margin-top: 6px; }
hr.bubble-sep {
  border: none; border-top: 1px solid rgba(0,0,0,.08); margin: 8px 0;
}
.bubble-row.note hr.bubble-sep { border-top-color: #f59e0b; }

.intercom-ref-btn {
  display: inline-flex; align-items: center;
  padding: 7px 14px; border-radius: 8px; font-size: 13px; font-weight: 600;
  border: 1.5px solid #6366f1; background: #eef2ff; color: #4338ca;
  cursor: pointer; text-decoration: none; margin-top: 4px;
  transition: background .15s, border-color .15s;
}
.intercom-ref-btn:hover { background: #e0e7ff; border-color: #4338ca; }

.ai-progress-overlay {
  display: none; position: fixed; inset: 0; z-index: 9999;
  background: rgba(0,0,0,.45); align-items: center; justify-content: center;
}
.ai-progress-overlay.active { display: flex; }
.ai-progress-modal {
  background: var(--card); border-radius: 16px; padding: 36px 40px;
  box-shadow: 0 20px 60px rgba(0,0,0,.25); text-align: center;
  min-width: 280px; max-width: 360px;
}
.ai-progress-spinner {
  width: 48px; height: 48px; border: 4px solid var(--border);
  border-top-color: var(--accent); border-radius: 50%;
  animation: ai-spin .8s linear infinite; margin: 0 auto 20px;
}
@keyframes ai-spin { to { transform: rotate(360deg); } }
.ai-progress-title {
  font-size: 16px; font-weight: 600; color: var(--text); margin-bottom: 6px;
}
.ai-progress-sub {
  font-size: 13px; color: var(--muted);
}

.account-widget {
  display: flex; flex-direction: column; gap: 8px;
}
.account-widget-header {
  font-size: 11px; text-transform: uppercase; letter-spacing: .05em;
  color: var(--muted); font-weight: 600;
}
.account-linked-url {
  font-size: 13px; font-weight: 700; color: var(--text);
  word-break: break-all;
}
.account-link-row {
  display: flex; flex-direction: column; gap: 4px;
}
.account-link-row a {
  font-size: 13px; color: var(--accent); text-decoration: none;
  padding: 5px 10px; border: 1px solid var(--border); border-radius: 6px;
  background: var(--card); display: block; transition: border-color .1s, background .1s;
}
.account-link-row a:hover { border-color: var(--accent); background: #eff6ff; }
button.account-unlink-btn {
  padding: 5px 12px; font-size: 12px; font-weight: 500;
  border: 1px solid var(--border); border-radius: 6px;
  background: var(--card); color: var(--muted); cursor: pointer;
  transition: border-color .1s, color .1s;
}
button.account-unlink-btn:hover { border-color: var(--prio); color: var(--prio); }
.account-location-row { display: flex; flex-direction: column; gap: 4px; }
.account-location-row select {
  padding: 6px 10px; border: 1px solid var(--border); border-radius: 6px;
  font-size: 13px; background: var(--card); width: 100%;
}
.account-select-row { display: flex; flex-direction: column; gap: 4px; }
.account-select-row select {
  padding: 6px 10px; border: 1px solid var(--border); border-radius: 6px;
  font-size: 13px; background: var(--card); width: 100%;
}
.account-search-row { display: flex; gap: 6px; }
.account-search-row input {
  flex: 1; padding: 6px 10px; border: 1px solid var(--border); border-radius: 6px;
  font-size: 13px; background: var(--card);
}
.account-search-row input:focus { outline: none; border-color: var(--accent); }
button.account-search-btn {
  padding: 6px 10px; font-size: 13px;
  border: 1px solid var(--accent); border-radius: 6px;
  background: var(--accent); color: #fff; cursor: pointer;
}
button.account-search-btn:disabled { opacity: .5; cursor: default; }
.account-widget-status { font-size: 12px; color: var(--muted); }

/* ─── Dashboard ─────────────────────────────────────────────────────────── */
#dashboard-root { padding-bottom: 40px; }
.db-header {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 20px; flex-wrap: wrap; gap: 12px;
}
.db-period-label { font-size: 20px; font-weight: 700; color: var(--text); }
.db-day-btns { display: flex; gap: 6px; }
.db-day-btn {
  padding: 6px 14px; border: 1px solid var(--border); border-radius: 8px;
  background: var(--card); color: var(--muted); font-size: 13px; cursor: pointer;
  transition: all .15s;
}
.db-day-btn:hover { border-color: var(--accent); color: var(--accent); }
.db-day-btn.active { background: var(--accent); color: #fff; border-color: var(--accent); }

.db-stats {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 14px; margin-bottom: 14px;
}
.db-stats-calls {
  border-top: 2px solid var(--border);
  padding-top: 14px;
  margin-bottom: 24px;
}
.db-stat-card {
  background: var(--card); border: 1px solid var(--border); border-radius: 12px;
  padding: 18px 20px; text-align: center;
}
.db-stat-value { font-size: 36px; font-weight: 700; line-height: 1.1; color: var(--text); }
.db-stat-label { font-size: 12px; color: var(--muted); margin-top: 4px; }
.db-stat-diff { display:inline-block; margin-top:5px; font-size:11px; font-weight:600; padding:2px 6px; border-radius:4px; }
.db-stat-diff.up { background:#dcfce7; color:#15803d; }
.db-stat-diff.down { background:#fee2e2; color:#b91c1c; }
.db-stat-diff.neutral { background:#f1f5f9; color:var(--muted); }
.db-stat-subdiv { margin-top: 6px; font-size: 11px; color: var(--muted); }

.db-card {
  background: var(--card); border: 1px solid var(--border); border-radius: 12px;
  padding: 18px 20px; margin-bottom: 20px;
}
.db-card-full { width: 100%; }
.db-card-title { font-size: 14px; font-weight: 600; color: var(--text); margin-bottom: 14px; }
.db-empty-hint { color: var(--muted); font-size: 13px; }

.db-charts {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 20px; margin-bottom: 4px;
}
.db-charts .db-card { margin-bottom: 0; }

.db-bar-row {
  display: flex; align-items: center; gap: 10px; margin-bottom: 8px; min-width: 0;
}
.db-bar-label {
  width: 140px; flex-shrink: 0; font-size: 13px; color: var(--text);
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.db-bar-track {
  flex: 1; height: 10px; background: var(--bg); border-radius: 999px; overflow: hidden;
}
.db-bar-fill {
  height: 100%; background: var(--accent); border-radius: 999px;
  transition: width .3s ease;
}
.db-bar-count { width: 28px; flex-shrink: 0; font-size: 12px; color: var(--muted); text-align: right; }

.db-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.db-table th { text-align: left; color: var(--muted); font-weight: 500; padding: 6px 10px; border-bottom: 1px solid var(--border); }
.db-table td { padding: 7px 10px; border-bottom: 1px solid var(--bg); vertical-align: middle; }
.db-table tr:last-child td { border-bottom: none; }
.db-table tr:hover td { background: var(--bg); }

.db-action-badge {
  display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 12px; font-weight: 500;
}
.db-action-badge.reply { background: #dbeafe; color: #1d4ed8; }
.db-action-badge.close { background: var(--open-bg); color: var(--open); }
.db-action-badge.snooze { background: var(--snoozed-bg); color: var(--snoozed); }
.db-action-badge.call_inbound { background: #cffafe; color: #0e7490; }
.db-action-badge.call_outbound { background: #ede9fe; color: #7c3aed; }

.db-header-right { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.db-admin-filter {
  padding: 6px 12px; border: 1px solid var(--border); border-radius: 8px;
  background: var(--card); font-size: 13px; color: var(--text); cursor: pointer;
}
.db-table-clickable tbody tr { cursor: pointer; }
.db-table-clickable tbody tr:hover td { background: #eff6ff; }
.db-recent-self td { background: #f0fdf4; }
.db-table-clickable tbody tr.db-recent-self:hover td { background: #dcfce7; }
.db-recent-title {
  max-width: 320px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.db-ext-icon { font-size: 11px; color: var(--muted); }

.db-card-title-row {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 14px; gap: 12px; flex-wrap: wrap;
}
.db-card-title-row .db-card-title { margin-bottom: 0; }
.db-action-filter-btns { display: flex; gap: 6px; flex-wrap: wrap; }
.db-action-filter-btn {
  padding: 4px 12px; border-radius: 999px; font-size: 12px; font-weight: 500;
  border: 1px solid var(--border); background: var(--card); color: var(--muted);
  cursor: pointer; transition: all .15s;
}
.db-action-filter-btn:hover { border-color: var(--muted); color: var(--text); }
.db-action-filter-btn.active { background: var(--text); color: #fff; border-color: var(--text); }
.db-action-filter-btn.reply.active { background: #1d4ed8; border-color: #1d4ed8; color: #fff; }
.db-action-filter-btn.close.active { background: var(--open); border-color: var(--open); color: #fff; }
.db-action-filter-btn.snooze.active { background: var(--snoozed); border-color: var(--snoozed); color: #fff; }
.db-action-filter-btn.call_inbound.active { background: #0e7490; border-color: #0e7490; color: #fff; }
.db-action-filter-btn.call_outbound.active { background: #7c3aed; border-color: #7c3aed; color: #fff; }

.db-timeline-card { margin-bottom: 20px; }
.db-timeline-legend {
  display: flex; gap: 16px; align-items: center;
  font-size: 12px; color: var(--muted); margin-bottom: 16px;
}
.db-tl-dot {
  display: inline-block; width: 10px; height: 10px;
  border-radius: 2px; margin-right: 4px;
}
.db-timeline-scroll {
  overflow-x: auto; padding-bottom: 4px;
}

@media (max-width: 768px) {
  button.ticket-detail-sidebar-toggle { display: flex; }
  .ticket-detail-content {
    grid-template-columns: 1fr;
    grid-template-rows: 1fr;
  }
  .ticket-detail-content .ticket-detail-right {
    display: none;
    position: absolute; top: 0; right: 0; bottom: 0; left: 0;
    z-index: 10; background: var(--card);
  }
  .ticket-detail-content.sidebar-open .ticket-detail-right {
    display: flex;
  }
  .ticket-detail-content.sidebar-open .ticket-detail-left {
    display: none;
  }
  .ticket-detail-panel { position: relative; }
  .wrap { padding: 12px; }
  header { flex-wrap: wrap; gap: 8px; padding: 10px 12px; }
}